SMS & Communications Policy

Last Updated: 30 November 2025

This policy explains how and why we contact you, in compliance with the Spam Act 2003 (Cth) and Do Not Call Register Act 2006 (Cth).

1. Why We Contact You

We may contact you to:

• Offer website previews or demonstrations
• Discuss our services
• Provide service updates or billing notifications
• Respond to your enquiries
• Deliver subscription-related communications

2. How We Obtain Contact Details

We obtain contact information from:

• Public business directories (e.g. Yellow Pages, True Local)
• Google Business Listings
• Public websites
• Direct enquiries or contact forms
• Your subscription account

We do not purchase private contact lists or use scraped data.

3. Consent & Relevance

We contact Australian businesses using contact details that are publicly available on business websites, online directories, or listings, where it is reasonable to expect the business owner may receive messages related to their professional services.

In accordance with the Spam Act 2003 (Cth), our messages are strictly business-to-business in nature and directly relevant to the recipient's trade or services. Every message includes clear sender identification and a simple opt-out mechanism. We do not contact individuals for personal, household, or consumer purposes.

4. Opt-Out

You may opt out at any time by:

• Replying STOP to any SMS
• Emailing support@localpages.au
• Clicking unsubscribe links in emails

We will process opt-out requests within 2 business days.

5. Message Frequency

• Marketing messages: Occasional (typically 1-2 per month)
• Service messages: As needed (billing, updates, support)

We limit messages to what is relevant and reasonable.

6. Calls & Call Forwarding

• Call metadata may be logged via providers such as Twilio
• Calls are not recorded unless explicitly disclosed at the start of the call
• We respect the Do Not Call Register for consumer contacts

8. Data Retention

We retain only publicly available business information (business name, phone, email, services offered) that is found on the internet through public directories, websites, or listings. We do not store confidential or private information.

Contact details are retained only as long as necessary for business purposes and are removed upon opt-out requests.

9. Third-Party Providers

We use the following providers to deliver communications:

• Twilio (SMS and voice)
• Email providers (transactional emails)
• AWS (cloud hosting)

These providers process data only to deliver the service and are bound by their own privacy policies.

10. No Spam

We do not conduct bulk spam campaigns. All messages relate to:

• Publicly listed business activity
• Existing business relationships
• Service subscriptions

11. Policy Updates

This policy may change from time to time. We will notify you of significant changes via email or SMS.

12. Communications Contact

LocalPages.au
Email: support@localpages.au
ABN: 52 601 009 285
Freshwater, NSW, Australia

To opt out or report concerns, contact us at the email above.